ServiceNow

Quick read

ServiceNow, a publicly traded enterprise SaaS company (NYSE: NOW), founded in 2004 and headquartered in Santa Clara, California. It runs a cloud-based AI platform that digitizes and automates workflows across IT, HR, security, and finance for large enterprises — with over 75 billion workflows executed on the platform annually. The company has been repositioning itself as an 'AI control tower' for business operations, and completed its acquisition of cybersecurity asset-intelligence firm Armis in 2026.

Key facts

Founded

2004

Employees

33127

Sectors

saas, enterprise, ai

Website

www.servicenow.com

Mission

ServiceNow builds the AI platform for business reinvention — automating and orchestrating enterprise workflows across IT, HR, security, and finance, with AI agents and an AI Control Tower giving organizations oversight and action across their full operations.

Recent activity

• Jul 2026press
  ServiceNow scheduled Q2 2026 earnings release for July 22, 2026, following market close, with a live webcast and conference call. finance.yahoo.com
• May 2026product
  Knowledge 2026 conference in Las Vegas introduced Otto, a unified AI agent combining conversational AI, enterprise search, voice agents, and data explorer into a single workflow experience for employees. kanini.com
• May 2026product
  ServiceNow launched the Australia release of the Now Platform, bundling Autonomous Workforce, Moveworks integration, Context Engine, and Build Agent skills under a new commercial model. CEO Bill McDermott declared 'the era of sidecar AI is over.' erp.today
• May 2026product
  Knowledge 2026 keynote unveiled AI Control Tower, Action Fabric for cross-platform orchestration, and Autonomous CRM — positioning ServiceNow directly against Salesforce in the CRM market. computerweekly.com
• Apr 2026investment
  ServiceNow closed its acquisition of Armis on April 21, 2026, adding cybersecurity asset intelligence to its platform. kore1.com
• Apr 2026leadership
  ServiceNow eliminated its QE (quality engineering) function in mid-April, affecting several hundred engineers who were offered transitions to Developer roles or severance. CEO Bill McDermott confirmed on the April 22 earnings call that the company will not backfill natural attrition through year-end, keeping 2027 headcount flat via AI productivity gains. kore1.com
• Jun 2026investment
  ServiceNow announced a new partnership with IBM, described by analysts as a potential catalyst for enterprise AI sales growth. tracxn.com
• Jun 2026product
  ServiceNow partnered with ID.me and Servos to modernize state benefits administration, targeting government service delivery. tracxn.com
• Jun 2026press
  ServiceNow raised its 2026 AI ACV target from $1 billion to $1.5 billion and projects $300M+ in annualized cost savings from agentic AI deployments. linkedin.com
• May 2026product
  At Knowledge 2026 in Las Vegas, ServiceNow debuted AI Specialists covering every major enterprise function, expanded its SimStudio learning platform, and introduced headless workflow capabilities allowing work to happen outside the ServiceNow UI. cxfoundation.com
• May 2026product
  ServiceNow extended its partnership with NVIDIA, introducing the Apriel 2.0 model and intelligent workflows powered by NVIDIA AI Factory alongside ServiceNow Data Center and Network Asset Management. linkedin.com
• May 2026press
  CVS Health deployed ServiceNow EmployeeWorks to 300,000 colleagues via Microsoft Teams, generating 2.5 million conversations in under a year. linkedin.com

Key people

Named individuals at the firm. We don't expose direct email or phone — use their LinkedIn for outreach.

• John Donahoe · Board Member / Advisor
  LinkedIn
• Jacqui Canney · Chief People and AI Enablement Officer
  LinkedIn
• Colin Fleming · Chief Marketing Officer
  LinkedIn
• Amy Lokey · SVP, AI-Native Product & Customer Experience
  LinkedIn
• Bill McDermott · CEO
  Brief →
• Gina Mastantuono · President & CFO
• Amit Zavery · President & CPO
• CJ Desai · former President & COO

Sources

• ServiceNow enhances global Partner Program to accelerate AI agent innovation
• ServiceNow - 2026 Company Profile - Tracxn
• Michael Park - ServiceNow | LinkedIn (Armis acquisition)
• Colin Fleming - CMO, ServiceNow | LinkedIn
• ServiceNow enhances global Partner Program - Yahoo Finance
• https://x.com/ServiceNowNews/highlights
• https://www.linkedin.com/posts/elysiagerber_servicenow-thewavereport-ondarowave-activity-7467250707704741888-VMeK
• https://www.linkedin.com/in/priyansi-patel/
• https://x.com/ServiceNowRSRCH/status/2029208112989651194
• https://www.linkedin.com/in/anchitmathur/
• https://cxfoundation.com/news/servicenow-knowledge-2026-announcements
• https://www.linkedin.com/in/kathleen-ramirez-0a6b0914/
• https://x.com/servicenownews
• https://www.linkedin.com/in/amandavinson/
• https://finance.yahoo.com/markets/stocks/articles/servicenow-announce-second-quarter-2026-150000570.html
• https://kanini.com/blog/servicenow-knowledge-2026-key-takeaways/
• https://erp.today/servicenow-otto-governed-ai-frontline-knowledge-2026/
• https://www.computerweekly.com/news/366642708/ServiceNow-Knowledge-2026-McDermott-proclaims-fully-automated-cyber-defence
• https://www.kore1.com/servicenow-layoffs-2026/

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Frequently asked