Daniel Strikman

Who they are

Daniel Strikman is Chief Customer Experience Officer at MODO — previously co-founded two startups (buenasclases and eifo) while building his career through Uber Eats and Rappi's operations in Argentina.

Person

Daniel studied Business Economics at Universidad Torcuato Di Tella (graduating 2012), which put him in Buenos Aires's operator class just as Latin America's gig-economy wave was forming. He ran Strategy & Operations for Uber Eats in Argentina and Uruguay, then moved to Rappi as Territory Manager for Argentina and later Director of Courier Operations — two consecutive laps in hyper-growth, logistics-heavy on-demand platforms. Between those employed stints, he founded two companies: buenasclases, an education venture active from April 2018 to April 2019, and eifo, a startup he co-founded as CEO from February to September 2019, both of which were shut down. He joined MODO in January 2022 when it had roughly 40 employees and is now its Chief Customer Experience Officer. He completed Stanford GSB's LEAD Executive Program in 2023–2024 — a signal that he's deliberately building executive range beyond operations. He posts actively on LinkedIn about customer experience, fintech and payment systems, AI in UX, and human-centered design; a publicly promoted MODO–Salesforce integration partnership was a recent example of his external voice.

How they likely show up

  • Two back-to-back roles at Uber Eats and Rappi, both in high-volume courier operations → comfortable with operational complexity at scale and likely expects rigour over intuition in decisions.
  • Founded and shut down two companies (buenasclases, eifo) before age 30 → has a founder's tolerance for ambiguity and a practitioner's understanding of failure, which tends to make operators faster and less precious.
  • Joined MODO at ~40 employees and grew into a C-suite role → thinks in company-building arcs, not just function-level execution.
  • Active LinkedIn presence posting on CX, fintech, AI in UX, and human-centered design → comfortable being publicly visible and uses the platform to shape a professional point of view, not just announce news.
  • Stanford GSB LEAD Executive Program (2023–2024) alongside a full-time CXO role → Possibly — invests in structured learning deliberately, suggesting he identifies gaps and closes them rather than waiting for on-the-job exposure.
  • Hybrid role-type pattern across ops, strategy, and CX leadership → likely bridges commercial and product conversations more naturally than a specialist; expects meetings to connect user outcomes to business mechanics.

Conversation tips

  • → Reference the MODO–Salesforce integration he publicly promoted — it shows you've looked at his actual work, not just his title.
  • → Ask about the transition from courier operations at Rappi/Uber Eats to owning customer experience at a fintech — there's a deliberate career pivot there worth drawing out.
  • → Acknowledge the founder experience (buenasclases, eifo) — he built and wound down two companies, and that context shapes how he thinks about product and users differently from a pure corporate operator.
  • → His LinkedIn themes are specific — CX, payments, AI in UX — so come prepared to talk about at least one of these concretely, not generically.

Toolbox

Openers

  • Open on the MODO–Salesforce integration he publicly promoted — he put his name on that partnership externally, so it's clearly a point of pride and a live strategic bet worth discussing.
  • Mention the Stanford GSB LEAD program he completed in 2024 — he pursued executive education while serving as CXO, which says something deliberate about how he's building his leadership identity.
  • Reference his founder arc — he started buenasclases in 2018 and eifo in 2019, ran both as CEO-level, and shut them down before joining the gig-economy giants. That's an unusual background for a CXO and gives you a specific, non-generic entry point.

Discovery questions

  1. You went from Director of Courier Operations at Rappi to owning all of customer experience at a fintech — how much of what you learned in logistics operations transferred, and what did you have to unlearn?
  2. MODO was about 40 employees when you joined — how has defining 'customer experience' changed as the company has grown?
  3. You post regularly on AI in UX and human-centered design — where do you think the payment and fintech space is actually getting AI-assisted CX right versus where it's mostly noise?

Avoid

Don't treat his operations background as just a stepping stone — his Rappi and Uber Eats roles were senior and substantive, and framing them as 'before his real career' will land badly.

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Sources

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Generated by briefthecall.com from public web sources on July 16, 2026. Each claim is linked to its source above.

Automatically generated by AI from public sources. May be inaccurate or out of date. Remove or correct this profile →